3billion

Service Guide

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1. Choose your test

Select the test purpose and options.

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2. Find related test

You can find previous family test history to analyze patients
based on their family relationships.

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3. Enter patient information

Enter patient information and family information based on the test option.

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4. Enter symptoms

Select the most appropriate HPO terms that explain the patient’s symptoms.

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5. Enter symptom details

Enter details for the selected phenotypes - age of onset and family members sharing similar symptoms

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6. Additional information

You can add any suspected gene and also choose to receive results for secondary findings.

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7. Enter sample collection information

Choose the sample type and input the collection information.

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8. Share your results

You can share the test results with other healthcare providers or your colleagues by entering their contact information.

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9. Final step

Review the test details and make corrections if needed before submission.

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10. E-signatures and payments

Sign before you submit the order. You can add to cart or proceed to payment.

‍

1. Choose your test

Select the test purpose and options.

‍

2.  Find related test

You can find previous family test history to analyze patients
based on their family relationships.

‍

3. Enter patient information

Enter patient information and family information based on the test option.

‍

4. Enter symptoms

Select the most appropriate HPO terms that explain the patient’s symptoms.

‍

5. Enter symptom details

Enter details for the selected phenotypes - age of onset and family members sharing similar symptoms.

‍

6. Additional information

You can add any suspected gene and also choose to receive the result on the secondary finding and automatic reanalysis.

‍

7. Enter sample collection information

Choose the sample type and input the collection information.

‍

8. Share your results

You can share the test results with other healthcare providers or your colleagues by entering their contact information.

‍

9. Final step

Review the test details and make corrections if needed before submission.

‍

10. E-signatures and payments

Sign before you submit the order. You can add to cart or proceed to payment.

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1. Select an ID

Enter the 3billion ID and select the family relationship corresponding to it.

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2. Select variants

Select the variants you want to segregate and whether you want to include the secondary finding results.

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3. Enter patient information

Enter patient information and family information based on type.

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4. Enter sample information

Enter the sample information and the date the sample was taken.

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5. Share your results

You can share your results with other healthcare providers by entering their contact information.

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6. Final step

Review the test details and make corrections if needed before submission.

‍

7. E-signatures and payments

Sign before you submit the order. You can add to cart or proceed to payment.

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1. Select order quantity

Select the order quantity and move on to the next step.

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2. Enter test information

Select the applicable checks and verify that the conditions are met.

‍

3.  Find related test

You can find previous family test history to analyze patients
based on their family relationships.

‍

4. Enter patient information

Enter patient information and family information based on the test option.

‍

5. Enter symptoms

Select the most appropriate HPO terms that explain the patient’s symptoms

‍

6. Enter symptom details

Enter details for the selected phenotypes - age of onset and family members sharing similar symptoms.

‍

7. Additional information

You can add any suspected gene and also choose to receive the result on the secondary finding and automatic reanalysis.

‍

8. Enter sample collection information

Choose the sample type and input the collection information.

‍

9. Share your results

You can share the test results with other healthcare providers or your colleagues by entering their contact information.

‍

10. Final step

Review the test details and make corrections if needed before submission.

‍

11. E-signatures and payments

Sign before you submit the order. You can add to cart or proceed to payment.

‍

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Please access the kit request form below and fill out the kit application form.
3billion's Customer Support Team will get back to you within 1-2 business days.

Request A Sample Kit

You can download the consent form from My Tests

Go to My Tests

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Initial set-up

^{Fill out the RPI form below and send to support@3billion.io
or sales representative.}

• This is a one-time process to set up your account and must be completed before your first shipment.
• If there are any changes to the shipping information, please submit an updated form.
  ‍
  RPI download

Pick-up request

^{Please fill out the pick-up form below.
A representative will confirm and arrange your pick-up.}

• If you do not hear from us within 3 business days, please contact us at support@3billion.io

Shipment pick-up

^{You will receive a call from our local courier,
confirming pick-up.}

• Please ensure the shipment is ready with all the samples and paperwork enclosed.
• The shipment should arrive at 3billion within 5 business days of the pick-up date.
  ‍
  Pick-up Request From

Required shipping document will be provided by 3billion's Customer Support Team once the pick up is arranged.

You can view and print the results in My Tests.

Go to My Tests.

3B-GENOME, 3B-EXOME: 5 weeks (35 days) after receipt
3B-INTERPRETER, 3B-VARIANT: 2 weeks (14 days) after receipt

After checking the order, click "Add to Cart" to save the test in your cart.

You can place an order for the saved tests whenever you want.

You can edit the order information on the details page of the My Tests

Go to My Tests

• Before submission: All order information can be edited
• After submission: Symptom edits only

You can add an sharer on the details page of the My Tests

Go to My Tests

The password can be changed on My Page.

Go to My Page

You can cancel an order from My Page -> My Order -> Details
Go to My Order